3 Step Return Policy and Warranty Information
The following policies apply ONLY to orders shipped within the United States.
Please fill out the online RMA form to obtain a valid
Return Policy Frequently Asked Questions
1. How do I obtain a RMA number?
Please complete and submit our online RMA form .
2. After I receive my RMA number, where do I send my RMA package to?
Please refer to our return email with the RMA number.
3. How long will it take to process my RMA?
Once your RMA has been received, it will be processed within 2-4 business days.
4. I purchased the wrong item! What do I need to do in order to receive the correct part?
This situation can be easily rectified by filling out the online form and under Reason for Return, select Ordered Wrong Item. Be sure to indicate you would like an exchange and specify which item you want to exchange for! Within two to four business days of sending your request, you will be contacted by one of our Return Technicians with exchange instructions. As long as you are exchanging for the correct part with Air & Water Inc. all restocking fees will be waived for the item that was ordered in error.
5. How does a refund get applied?
Refunds are always issued back to the credit card used on the order. If you paid by check, the refund will be issued with a company check.
Unless otherwise stated on the item page, all products are new and come with a one year warranty. This warranty is provided through the manufacturer (in most cases the warranty must be handled directly through the manufacturer).
Should we receive a product that has incurred obvious physical damaged, the warranty for that product will be void and any attempt to return the product will not be accepted. Please package all items carefully. It is strongly recommended to insure packages through a reputable courier that can provide proof of delivery tracking information. Air & Water Inc. shall not be held accountable for returned items that are lost or damaged in transit.
Items damaged during shipment will be replaced at no extra cost to our customer. However, if we are not contacted within 7 days of receiving the damaged item, our standard RMA process will ensue. Please fill out our online RMA form and under " Reason for Return " select Damaged . Our online RMA form can be found here .
Extended Holiday Return Policy
To ensure your recipient will love your holiday gift, we're offering an easy, no hassle-return policy for holiday purchases. Items purchased from Air & Water, Inc. between November 15, 2013 and December 23, 2013 may be returned up to 60 days after your purchase. For example, if you were to purchase a unit on December 23, 2013, you would have until February 23, 2014 to return the unit. Please note that products must be in resale condition. Please see our Return Policy for instructions on how to initiate a return.
Zero Restocking Fees
To make holiday gift giving even easier, we're even waiving our restocking fee for holiday purchases shipped with in the contiguous United States. We will waive the standard 15% restocking fee on returns made for most orders placed between November 15, 2013 and December 21, 2013.
Free Return Shipping on Select Products
Select products will also have the "Free Return Shipping" image. On these items, we're offering return shipping to the 48 contiguous states on orders placed between November 15, 2013 and December, 23, 2013. If you're not 100% satisfied with your purchase, contact our returns department and you'll get a free return label via email - your domestic shipping costs are prepaid.
Have Questions? Contact Us!
If you have any questions about our policies, products or just need gift suggestions, feel free to contact us at 1-800-734-0405! We're open Monday - Friday 7am - 5pm this holiday season. We look forward to speaking with you!
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- Extend returns until 2/23/14
- NO Restocking Fees
- Guaranteed Holiday Shipping
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- Customer Service Hours:
Mon-Fri: 7 AM - 5 PM PST
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- Local Number:
- Fax Number:
1100 S. Linwood Ave. Bldg B
Santa Ana, CA 92705
- In-Store Pick Up Available:
If you're a local customer, save on shipping by coming in to pick up your order. Select products that are available for local pick up - Call now and come in to pick up your purchase!
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Mon-Fri: 9 AM - 4 PM PST