It's Ok To Change Your Mind!
Extended Holiday Return Policy - 2016
We're offering an easy, no-hassel return policy for holiday purchases. Items purchased from Air & Water, Inc. between November 1, 2016 and December 31, 2016 may be returned through January 31, 2017, for a full refund, subject to other return guidelines. Please note that products must be in resale condition.
Air & Water Return Policy
At Air & Water we offer a money back guarantee on all products and a no hassle returns process. If you are not entirely satisfied with your purchase, simply return it within 30 days from the original date of purchase. No questions asked! We offer free return shipping on most orders under 80 lbs - that's 99% of all our products. To make your return process extra simple, we only charge a restocking fee on items that ship freight. Now that's hassle free returns. So if your thinking about making a purchase or even returning one, just remember the following 3 factors:
- Up to 30 Days To Return Your Purchase
- Free Return Shipping on most Orders under 80 lbs
- No Restocking Fees on most items. A 15% restocking fee will be charged for all items over 80 lbs.
- We recommend that you keep the packaging your product was shipped in so you can easily repack your item in the required packaging in the event of a return.
To complete your return, simply complete and submit the online RMA form. Once the RMA number has been received, we will inspect the contents of your return. Upon approval a refund will be issued or replacement shipped within 3-5 business days.
Our 3 Step Simple Return Process
Step 1: Complete and submit the online RMA form here.
Step 2: You will receive the RMA number via email within 2-4 business days from submitting your request.
Step 3: Package your purchase and return it to the address provided in the RMA email.
To obtain your RMA number, simply click Here and for Warranty Information click, Here. However if you have some other questions regarding our returns process, please click here for our Frequently Asked Questions. Remember our goal is make your experience with us simple and memorable!