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NewAir AC-12000H 4-in-1 Portable Air Conditioner, 12,000 BTUs

4.6 Star Rating: Good
57 reviews
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List Price: $649.94
Price Break: -$149.99
Our Price: $499.95
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Scratch & Dent Product Available
NewAir AC-12000CF Replacement Carbon Filter($9.95)

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  • 12,000 BTU Portable AC & Heater
  • Complete with an easy to install window kit
  • Coverage Area of up to 425 square feet

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30 Days ReturnsNo Restocking Fee
  • Description
  • Specifications
  • Benefits
  • Resources
  • Videos
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  • Q & A

NewAirs AC-12000H 4-in-1 Portable Air Condition
Stay cool or warm up with NewAirs AC-12000H 12,000 BTU portable air conditioner and heater. With the capability of operating as one of the following, you really will be spoiled for choice. There is also the perks of being able to use it all year round, so there is no need to be concerned about storage.

  • Air Conditioner
  • Heater
  • Dehumidifier
  • Fan

Cools & Heats Up To 425 Square Feet
The NewAir AC-12000H is ideal for cooling medium to large size rooms of up to 425 square feet. Absorb the coolness and snuggle up in the heat with up to 12,000 BTU cooling and heating power. You also have the choice of choosing from 2 fan speeds, in addition to this, with automatic and adjustable air louvers you can choose which direction you want the cool air or heat to go.

Special Features Include

  • Remote Control Operation
  • 24 Hour Programmable Timer
  • Easy To Install Window Kit
  • Automatic & Adjustable Louvers
  • Quiet Operation of 57DB

Heating & Cooling Capacity
Cooling temperatures range from 64-90°F, white heating temperatures range from 45-77°F. Easily set and read the temperatures with units easy to read LCD display.

Compact & Portable
Crafted and Designed into a compact size, NewAirs AC-12000H its compact and easy to move around with its four castor wheels and side handles. Weighing almost 57 lbs, it is easy to move from room to room or up and down stairs. This fully portable unit requires NO installation process. Simply remove it from its packaging, plug it in and choose which function you want it to operate as.

Eco-Friendly R-410A Refrigerant
Complete with an R-410A refrigerant, this AC and heater is environmentally friendly. Providing improved cooling, heating and lower energy consumption, NewAirs AC-12000H portable air conditioner and heater will keep you cool and eco friendly.

Auto Evaporative Technology
The self-evaporative condensate system allows for hours of continuous operation without excessive condensate build up. You will never have to empty tanks or buckets ever again. The AC-12000H removes much of the collected moisture by evaporating it into the exhausted air. Best of all, the NewAir AC-12000H portable air conditioner and heater eliminates excess moisture and removes up to 60 pints of moisture within a 24 hour period.

Guaranteed Satisfaction.

  1. 1 Year Limited Manufacturers Warranty
  2. Up To 30 days to return your purchase
  3. Money back guaranteed
  4. Free return shipping
  5. No restocking fees

  • Model: AC-12000H
  • UPC: 854001004129
  • Product Type: 12,000 BTU Portable Air Conditioner & Heater
  • Product Dimensions: L: 14.50" x W: 15.50" x H: 29.25"
  • Product Weight: 56.80 lbs.
  • Product Color: Silver & black
  • Application: For cooling medium-size bedrooms, dens, dorm room, or home offices
  • Type: Portable Air Conditioner
  • Warranty: 1-year limited manufacturer's warranty
  • Coverage Area: 425 square feet
  • Voltage: 115 volts
  • Heater: Yes
  • Watts: 1166 watts
  • Air Flow: 259 CFM
  • Amps: 11.0 amps
  • Frequency: 60 Hz
  • Cooling Capacity: 12000 BTUs
  • Noise Level: 57 dB
  • Cooling Operating Temperature: 64-90°F
  • Certifications: ETL
  • Heating Operating Temperature: 45-77°F
  • Dehumidifying Capacity: 60 pints
  • EER: 10.2
  • Heat Pump: Yes
  • Number of Fan Speeds: 2
  • Programmable Timer: Yes
  • Timer Length: 1-24 hours
  • Refrigerant Type: R-410A
  • Recommended Room Size: 300-425
  • Air Conditioner Type: Cool Only
  • Hose Type: Single
  • Compressor Type: Rotary
  • Auto-Evaporative System: Yes
  • Fan Only Option: Yes
  • Adjustable Air Louvers: Yes
  • Automatic Air Louvers: Yes
  • Automatic Restart: No
  • Air Filter: No
  • Built-In Air Purification System: Yes
  • Air Purification Method: Carbon
  • Display Type: LCD
  • Remote Control: Yes
  • Exhaust Hose Length: 4.921 Feet
  • Exhaust Hose Diameter: 5 Inches
  • Designed for Commercial Use: No
  • Cools small to medium sized rooms up to 425 square feet
  • 12,000 BTU Portable Air Conditioner & Heater
  • 2 fan speeds provide custom-controlled cooling
  • 24 Hour Programmable Timer
  • Auto-evaporative technology results in less condensate collection and improved cooling efficiency
  • Dehumidifies up to 60 pints per 24 hours
  • Eco-friendly R-410A refrigerant results in lower energy consumption
  • Functions as four appliances in one - air conditioner, heater, fan and dehumidifier
  • 1 Year Limited Manufacturers Warranty
  • Ac-12000E Video-Josh:
  • NewAir AC-12000H Overview:
4.6 Star Rating: Good
4.3 Star Rating: Good
Cools Sufficiently

4.3 Star Rating: Good
Easy to Install

4.8 Star Rating: Good
Easy to Use

4.3 Star Rating: Good
Energy Efficient

4.7 Star Rating: Good
Product Construction

4.6 Star Rating: Good
Product Performance

53 out of 57 customers recommend this product.
Write a Review

from Robin, Costa Mesa
5.0 Star Rating: Outstanding
Cools Sufficiently

5.0 Star Rating: Outstanding
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

5.0 Star Rating: Outstanding
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
So happy!
We have been threatening for years to purchase a portable a/c and this year we finally did it. OMG, should have done it years ago. But in waiting we found this company and are so pleased we did. Haven't gotten the first bill yet but I am hoping it is as enery efficient as they say. Still, it really helps with this heat wave and will help in the winter with the heater. So happy!

from Hereford, AZ
5.0 Star Rating: Outstanding
Cools Sufficiently

4.0 Star Rating: Good
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

5.0 Star Rating: Outstanding
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
Great Cooling Alternative!
I was a little skeptical of a portable air conditioner but am happy to report I had nothing to fear. This product was easy to install (I did it myself and I'm a 57 year old mechanically challenged woman). I live in southern Arizona where the monsoon months are too humid for swamp coolers and this air conditioner cools wonderfully during this time.

from Florida
1.0 Star Rating: Poor
Cools Sufficiently

3.0 Star Rating: Average
Easy to Install

3.0 Star Rating: Average
Easy to Use

3.0 Star Rating: Average
Energy Efficient

4.0 Star Rating: Good
Product Construction

2.0 Star Rating: OK
Product Performance

2.0 Star Rating: OK
Cooling Falls short
Bought this unit in hopes that it would cool my enclosed 10' x 20' patio. I installed the exhaust through my bottom wall as my windows are 84" and slid right to left. The window kit was useless in my case. My french doors that open to the patio help cool the area on the days i am home. The problem comes when i have to shut the french doors and have the portable ac unit cool the patio. It never did cool it below 80 degrees. And actually as the summer heat got hotter around 2-3pm the room kept getting hotter. At one point the room was 87 degrees. The ac unit was blowing cold air but just couldn't cool the room on it's own. I returned the unit and ordered a 13,000 btu dual hose unit. I am hoping by adding the dual hose that the room will be easier to cool. Btw, i did experience a negative pressure in the room that made me uncomfortable. My dogs will be staying in this room while i go to work and the negative pressure kind of scared me. I believe this unit states it will cool up to 350-400sq feet. I only have 200sq feet and it did not adequately cool the room. Maybe that hot Florida sun is just too much for these portable ac units.
Response from Air-N-Water
, Customer Service
2013-09-20
Thank you for your review. I am sorry to hear that this unit did not workout for you. I have forwarded your review to our returns staff who will be reaching out shortly.

from San Francisco Bay Area, California, USA
3.0 Star Rating: Average
Cools Sufficiently

1.0 Star Rating: Poor
Easy to Install

4.0 Star Rating: Good
Easy to Use

3.0 Star Rating: Average
Energy Efficient

2.0 Star Rating: OK
Product Construction

3.0 Star Rating: Average
Product Performance

3.0 Star Rating: Average
Decent enough
We bought this based on the customer reviews and Air & Water giving this unit high marks. It's definitely working as intended and keeping things cool, but we thought we were purchasing something better. Perhaps our expectations were set too high. PROS: -Packed well for shipping -Smaller footprint and a little bit lighter than similar or less powerful units. -Cools a medium sized bedroom fairly well. -Controls/features seem good CONS: -The window installation kit is low quality. Previous to this we had a Haier unit which had solid installation hardware, and even included some weather seal/stripping as well. The NewAir's kit has a few problems. The slider piece maxes out around 42 inches, whereas a lot of other units have kits that usually go up to 55 inches. We had to spend an extra $40 on a generic slider which fit our window properly. The hose does not thread solidly into the back of the unit. It takes a combination of twisting and pushing inwards. It doesn't inspire confidence, but it seems to stay in place. It would have been nice to see some weather stripping included like the Haier unit. -Construction isn't very solid. The main casing is flimsy and gives in some areas, as well as the loose fitting filter housings. So when the unit is operating, it will buzz and rattle from different areas. -Loud, especially when used in smaller rooms, even on the low setting. Unfortunately, this is inescapable with portable AC units. -Display is very bright, and in a dark or dimly lit room the little lights make it difficult to read the small text near the buttons. We're glad to have AC, but the problem seems to be that portable units are just not as easy to live with vs. a window unit or central AC. Let alone all the things that need to be factored in when using one of these, i.e. sun facing rooms, 2nd story locations, quality of a home's insulation/windows, time of day, etc. The ability to cool a larger area is unknown and the heater itself hasn't been tested yet.

from Corpus Christi, Tx
3.0 Star Rating: Average
Cools Sufficiently

3.0 Star Rating: Average
Easy to Install

4.0 Star Rating: Good
Easy to Use

3.0 Star Rating: Average
Energy Efficient

4.0 Star Rating: Good
Product Construction

4.0 Star Rating: Good
Product Performance

This customer recommends this product.
3.0 Star Rating: Average
a bit loud, noisey
works fine, but noisy, haven't decided to keep due to noise level. remote reacts, compressor turns of & on with temps, all good, except the noise. almost too loud to be in same room, considering using in adjoining room for benefits without noise. no chance to use heat considering 100+ everyday! working for me! cool at night, cool enough in day

from Sunman, IN
5.0 Star Rating: Outstanding
Cools Sufficiently

5.0 Star Rating: Outstanding
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

5.0 Star Rating: Outstanding
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
Easy to Install Works Great
Cools down a 2nd floor apt. with brick, and keeps it cool

from Spencer, Indiana
2.0 Star Rating: OK
Cools Sufficiently

5.0 Star Rating: Outstanding
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

4.0 Star Rating: Good
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

4.0 Star Rating: Good
Product Performance

This customer recommends this product.
4.0 Star Rating: Good
Unit was easy to install an runs weii.
This unit states that it can cool up to 425 sq feet. It is only taking care of 180 sq feet but it has been extreemly hot. I am glad I purchased a larger unit than I thought I needed. No problem with water and have not needed to drain. Could have used a longer window trim kit. Poor user instructions. Does not explain ION button and how manual vs automatic setting operates.

from Milford, DE
4.0 Star Rating: Good
Cools Sufficiently

4.0 Star Rating: Good
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

4.0 Star Rating: Good
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
This A/C-Heater performs both functions well.
When I received the heater/ac, the temperature was unseasonly cool and I used the "heater" setting to take the chill off the first 2 evenings. It performed well and took the chill off. Within a few days, it became hot and I used the A/C "cool" setting and it cooled my area well. Today the heat is near record temperature, and the A/C is keeping my area cool. The unit is performing sufficiently and doing the jobs that I purchased it to do.

from Tampa, FL, USA
4.0 Star Rating: Good
Cools Sufficiently

4.0 Star Rating: Good
Easy to Install

4.0 Star Rating: Good
Easy to Use

4.0 Star Rating: Good
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
NewAir AC-12000H Portable heat pump & a/c
Recently purchased this product for the upcoming hurricane season. This recommendation is based on the initial testing to ensure the unit worked as it was designed to do and found it met expectations so far. Hopefully, we will not have a bad season but anticipate it will function as promised. Only drawback we found was no warranty info so we could register the unit nor a packing list included with the unit, just the shipping label outside of the box. We had to call the company to find out this information (other than what was posted on the website) but not a papertrail of registering the unit or warranty info in writing..

from Alabama, USA
5.0 Star Rating: Outstanding
Cools Sufficiently

5.0 Star Rating: Outstanding
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

3.0 Star Rating: Average
Energy Efficient

4.0 Star Rating: Good
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
Works very well
I have used this unit since August 2011 and so far it has performed very well. How well it performs depends on the size of the room you put it in and how well the room is insulated. The bigger the room, the longer it takes to cool it. As far as the heating of the unit, I just started using it and it seems to perform just as well as the A/C on the unit. All though the plastic housing could be a little better quality with deeper handles. I give it two thumbs up for performance. I could not accurately rate the energy efficiency as I have no way to monitor or calculate it. I have seen a few complaints about the exhaust pipe emitting heat back into the room when using the A/C which does sort of defeat the purpose a little. This is due to the thin construction of the exhaust pipe which could also be better as it is easy to split. To solve the heat emitting from the exhaust pipe, take some six inch silver round air duct insulation and slip it over the exhaust pipe before you install it in the window. Problem solved. This works very well.

from Kenner, LA
5.0 Star Rating: Outstanding
Cools Sufficiently

5.0 Star Rating: Outstanding
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

4.0 Star Rating: Good
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
Very easy to use
I was really very impressed with how easy it is to get my laundry room cool in a matter of minutes.

from Ligonier, PA
5.0 Star Rating: Outstanding
Cools Sufficiently

5.0 Star Rating: Outstanding
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

5.0 Star Rating: Outstanding
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
Trust Air-n-Water
I've only had this unit for a few days, so it's too soon to fairly evaluate the unit. I ordered one of these a few weeks ago and when it arrived, it would not power on. I contacted air and water and they shipped a new unit the same day. The new unit works flawlessly. Getting a DOA unit is one of our biggest internet order fears. Some companies will force you through warranty service. Air and water stands behind their product and in my case probably ate over $100 in shipping charges to make it right. Very happy with Air and water.

from Lewisville, TX
5.0 Star Rating: Outstanding
Cools Sufficiently

5.0 Star Rating: Outstanding
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

4.0 Star Rating: Good
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

4.0 Star Rating: Good
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
Performs as expected
The Air & Water sales department is knowledgeable and helpful. I researched the AC12000H extensively and they confirmed what I had learned. The blower is very powerful and has important features without the extra bells and whistles you won't ever use. The unit is noisier than I would prefer but I didn't see any other portable heat pumps with a lower decibel rating. Perhaps offering one more lower blower level would be helpful. I did have a problem with my remote operating correctly but the online RMA form was easy to complete and their phone service was equally accomodating.

from Down South
4.0 Star Rating: Good
Cools Sufficiently

5.0 Star Rating: Outstanding
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

3.0 Star Rating: Average
Energy Efficient

4.0 Star Rating: Good
Product Construction

4.0 Star Rating: Good
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
Neat and easy to set up and use
I really cannot comment on energy efficient therefore the average rating in that area. I will say the unit was shipped quickly arrived as stated, securely packed, beyond easy to set up and worked with the push of a button. As for appearance it could not have been neater ----I would have liked the exhast to have been designed so that a clamp could be used to hold the exhaust hose more securely. I bought the unit for my garage I like to work in my garage but the heat with humidity is excessive. The one time I have used it gave me a temperature drop from 89 degrees to 81 degrees in a short while. Not bad at all for a garage area.

from Illinois
5.0 Star Rating: Outstanding
Cools Sufficiently

5.0 Star Rating: Outstanding
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

5.0 Star Rating: Outstanding
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
Bought for a Loaner
We have a HVAC buisness and We bought Two of these units to use as loaners when we cant get a install done quick enough. This Heat wave we had in July/August with heat index's well into the 110 range kept our installers working the overtime. When we ordered these units AIR n WATER had our units shipped out & DELIVERED within the same week (thank you). We unboxed the units and sent the Comfort advisor to the clients homes. The comfort advisor was able to setup and show the clients how to use the units in a matter of minutes with no practice. We cant wait to have the same problem in the Heating season as these are also heat pumps.

from Ann Arbor, MI
5.0 Star Rating: Outstanding
Cools Sufficiently

5.0 Star Rating: Outstanding
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

5.0 Star Rating: Outstanding
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
Very nice product, seems well built.
I am using this NewAir 12000 AC to cool my 30' sailboat. I have ducted the exhaust out a spare port with a little bit of modification. The heat wave seems to have ended so I haven't required much cooling and have only used the AC a few times. The heat pump did a nice job of warming the boat on a couple of cool mornings. The remote control that I thought I wouldn't use, is a nice feature. So far, this AC/heat unit has met all of my expectations.

from West Hempstead, NY
5.0 Star Rating: Outstanding
Cools Sufficiently

3.0 Star Rating: Average
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

5.0 Star Rating: Outstanding
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
4.0 Star Rating: Good
This product overall is excellent but you need some patience with it
The NewAir AC-12000H 12,000 BTU Heat Pump Portable Air Conditioner is compact and cools very well (albeit a bit noisily but not beyond the decibel level of a standard wall A/C). The only drawback that I've experienced so far (and why I didn't give this product a five-star review) has to do with the installation. Twisting the darn exhaust piping/hose into place is very difficult to do. Air & Water, Inc. should consider shipping the product with the exhaust piping/hose already in some sort of hardware that snaps into place easily. Other than spending probably five times the amount of time that I should have spent in getting the unit set up, I have no complaints. The unit is working well for me as a supplementary A/C for a very hot attic.

from Oklahoma City
5.0 Star Rating: Outstanding
Cools Sufficiently

5.0 Star Rating: Outstanding
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

5.0 Star Rating: Outstanding
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
Better than expected
I didn't really think such a small unit could produce enough cool air to justify the price, but I was pleasantly surprised. I had 5 diffrent AC people come to my house to work on my home unit, and every single one mentioned how they were surprised at out well the little portable kept my living room so comfortable. I did hang a blanket to block off the connecting hallway. That helped keep the living room at a comfortable 78.

from Baltimore
5.0 Star Rating: Outstanding
Cools Sufficiently

5.0 Star Rating: Outstanding
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

5.0 Star Rating: Outstanding
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
Very satisfied.
The unit has been performed to my expectations. It cools the room to a comfortable temperatureand has helped me save on aireconditioning costs. A little noisy, but loud enough to cause a disturbance.

from Louisiana
4.0 Star Rating: Good
Cools Sufficiently

4.0 Star Rating: Good
Easy to Install

5.0 Star Rating: Outstanding
Easy to Use

5.0 Star Rating: Outstanding
Energy Efficient

5.0 Star Rating: Outstanding
Product Construction

5.0 Star Rating: Outstanding
Product Performance

This customer recommends this product.
5.0 Star Rating: Outstanding
Great portable a/c
I bought this a/c to cool my back patio for my cats. It's kinda like trying to cool the outside but on days when it is 104 outside, my patio is 78-80 degrees. Hopefully it will perform as well in the winter months. I did not notice a difference in my utility bill. Because I did not have any windows on my patio, I had to hire a carpenter to install but it looks great.

from Boston, MA
This customer recommends this product.
5.0 Star Rating: Outstanding
I'm very happy with the Newair.....Since I live in Boston I'm using the unit primarily for Heating. I have eliminated 2 elect heaters. I now use a max of 1100watts instead of 3000 watts. Saving me a lot of money. I dump the cold air into the basement. In the summer I will dump the heated air into the basement to keep the efficiency high. I don't use the window attachment because I don't want to send conditioned air out of my house.

from Seattle
This customer recommends this product.
5.0 Star Rating: Outstanding
I was impressed by the service. Initially I thought the unit was problematic only to find it worked fine. The service department was very responsive and willing to exchange paying the shipping as well. Impressed. Would deal with them again!

from Fort White, FL
This customer recommends this product.
5.0 Star Rating: Outstanding
Haven't been able to use yet, but as a retired field technician from the G.E. Company-MA, I am very impressed with the quality construction of this unit, this will go into a room, which is in progress, that will contain 2 Corvettes so I did a lot of research and shopping. As for Air & Water Inc, Five Stars ! The packing of this product was outstanding, I'm so tired of receiving items that were just thrown in a box. I have no problem putting my name on this review, thanks Air & Water Inc...and New Air!

from Cape Coral, FL
This customer recommends this product.
5.0 Star Rating: Outstanding
We use this A/C unit in our bedroom during the transition seasons when we don't want to air condition the whole house but want to sleep comfortably.
from Martinsville, VA
This customer recommends this product.
5.0 Star Rating: Outstanding
This is my second purchase of a portable air conditioner w/heat pump. I loved my first one and decided to purchase another for my basement. I am so pleased with them. I can't believe how quick they cool off my space and now that the cooler weather has set in the heater is doing great. Thank you for allowing me to purchase such a wonderful machine(s).

from Dayton, OH
This customer recommends this product.
5.0 Star Rating: Outstanding
I received the package within a week of ordering it online and it was packed very well. It was very simple to install (no tools needed). I placed it in a bedroom located in the finished attic of my home (no ductwork or vents) where it gets very hot in the summer. This unit cools it down pretty quickly and it is relatively quiet. In order to test the unit, I ran it continuously for 2 months straight with no problems whatsoever and haven't had to empty the tank once the entire summer! We've had some cool nights recently and I had a chance to test the heating function. It works fine at temperatures above 45 degrees F due to it being a heat pump but, is not effective at lower temps. I found a small space heater to be quieter and more efficient for heating. I am very satisfied with my purchase and would definitely recommend this unit to anyone without the heating function though.

from Ontario, CA
This customer recommends this product.
5.0 Star Rating: Outstanding
Looking for a a/c unit to cool off upstairs master bedroom cause it's been getting very hot recently so we bought this NewAir 12000H unit. Its been a great buy the room is bout 250ft with valted ceilings, it takes the unit bout 20-30 min too cool the room down to 76degresee. the only problem so far is its a little loud but we have overcome that in exchange for a cool room. So as for this unit its been great so far we'll see how it works for the winter.

from Pittsburgh, PA
This customer recommends this product.
4.0 Star Rating: Good
We purchased this item in the hottest days of summer. It cooled pretty well considering the size of the space. We're waiting for winter to test how well it heats.

from Lake Worth, FL
This customer recommends this product.
5.0 Star Rating: Outstanding
This little air conditioner has transformed an unbearably hot room in which I must work and sleep into a comfortable room. I thank God everyday for this wonderful little machine.

from Grovetown, GA
This customer recommends this product.
5.0 Star Rating: Outstanding
Ordered the NewAir AC-1200H unit for my a/v room which also has a hot tub. It keeps the garage humidity perfect and the temp is also right on. Fast delivery and great service. Thanks Air & Water!

from Owasso, OK
This customer recommends this product.
5.0 Star Rating: Outstanding
The unit works as advertised, puts out real cold air. It arrived in very good condition. I think the double hose design is a better option because it does not rely on interior air to blow out the exhaust. The double hose design brings in air for the compressor and exhausts it, not pulling air out of the house.

from Tulsa, OK
This customer recommends this product.
5.0 Star Rating: Outstanding
Unit arrived in excellent condition, very easy to get running. Quality unit.

from Newport Beach, CA
This customer recommends this product.
5.0 Star Rating: Outstanding
Our computer server is located in the kitchen of our office. On the weekends the air conditioning in the building is shut off. With no air circulating and the refrigerator adding hot air, the hard drives in our server got fried. Since we've installed the NewAir AC 12000H we have had no problems at all. Thanks Air & Water, Inc.

from Sherman Oaks, CA
This customer recommends this product.
5.0 Star Rating: Outstanding
This portable AC works great. Even during the hottest days, cools a large bedroom to 73 in 10-20 minutes. You can set a temp and the air conditioner maintains it. I agree with some of the other reviewers. This is a very loud unit because it has more than 10,000 BTU's. This AC does have a sleep setting that I am not familiar with yet. I haven't had any problems with water from condensation, but my area is not very humid. I haven't needed to try the heater on the unit yet. All in all, this AC works perfect for me because my apartment doesn't have central air.

from Daytona Beach, FL
This customer recommends this product.
5.0 Star Rating: Outstanding
The NewAir Heat pump and AC cools immediately. The temp in the room went from 86 degrees to 79 in less than 5 minutes. It is a little loud but, we use it in a breakfast nook and it works out fine. I probably wouldn't reccommend for a bedroom.

from Hamersville, OH
This customer recommends this product.
5.0 Star Rating: Outstanding
We ordered this because we wanted something to use in an enclosed trailer. The size was very important to us and we liked the idea that we could use it in other places. So far it works very nice and it looks good besides.

from Wilmington, NC
This customer recommends this product.
5.0 Star Rating: Outstanding
Great product! We turned a screened in porch into an office on the back of our house. This unit more than cools the 150 sq. ft. office. While in AC mode it's a little loud, mostly because it is right beside you. Great AC! Very Happy. Also Great customer service, which makes everything easier.

from Ronkonkoma, NY
This customer recommends this product.
5.0 Star Rating: Outstanding
Great great a.c. for my new basement apt. Makes it nice and cold down there, had to rig up the window kit since the basement windows are too small, nothing cardboard and lots of duck tape didn't fix. More on the noisy side but I like the noise to help me sleep. Didn't try the heater yet but the a.c. blows ice cold air. Found the same unit on other websites and were charging over $100 for taxes and shipping, Air & Water, Inc. had free shipping no taxes and even 5% off, def a great buy if you cant have a window unit for your place!!

from Lake Worth, FL
This customer recommends this product.
4.0 Star Rating: Good
Bottom line: this unit cools to 77 degrees what would otherwise be an unbearably hot room. It really cranks out the cold air! However, the design of this genre of air conditioner is inherently inefficient since 1)the exhaust air must be drawn from outside into the room you are cooling 2) the very hot air exhaust pipe radiates heat back into the room. These units fill just adequately the niche made when window units and central air conditioning are not possible. In light of its limitations, I am happy with the purchase.

from Nashville, TN
This customer recommends this product.
5.0 Star Rating: Outstanding
I purchased the NewAir AC-12000H for use in my home office. I am very pleased with way it cools on low my 250 sq ft area. In off and on use for the past week, I have not yet had to drain the water pan. The installation was extremely simple, and from what I can tell, it will be very easy to move the unit to another part of the house.

from Brandenburg, KY
This customer recommends this product.
5.0 Star Rating: Outstanding
We bought the AC-12000H for our bedroom. We usually keep the house temp around 69/70 degrees. Comfortable for us. The ac bills were high, duh! Anyway after we bought the AC-12000H for our bedroom we keep the house much warmer (cheaper electric bills :-)), and just cool down the room. It was simple to set up and vent and we even bought a highboy chest of drawers (sans the top 4 drawers) to house the unit. The noise is about as much as the fan we used to use, so not much in the way of getting used to the units compressor. Anyway, we give the AC-12000H a five out of five stars!!!

from Gilbert, AZ
This customer recommends this product.
4.0 Star Rating: Good
I bought this unit to cool down my garage. Its rating and square footage were right at the square footage of my garage, however being uninsulated in the ceiling, it is no match for the blazing 110 degree summers in Arizona. I have now insulated the garage door and will be doing the attic space next in hopes of getting better performance out of it. As is, the unit takes the temp down about 15-20 degrees. One thing I would recommend is a short run from the back of the unit to where ever you are going to exhaust it. The uninsulated exhaust tube acts like a heater and really cuts counters the cooling effects if you have it extended out. I cut a 6" vent in the side of my garage and used a 6" to 5" reducer to allow me to vent directly outside. Works well. My last thought is on a shaking the unit seems to have developed after a dozen uses or so. I'm not sure if it was there before, but the unit seems to shake somewhat now like it is unbalanced. Hopefully that is just my imagination! For inside the house, I recommend this unit...blows cold, comes with a remote and has great features. If you're going to do a workshop or garage, get a window unit or something twice this size in a portable.
from Yakima, WA
This customer recommends this product.
5.0 Star Rating: Outstanding
I did some research before purchasing this unit. I found this to be the best, not only is it affordable and perfect for my needs. I live in a 3rd floor unit w/ little to no insulation, it is uber hot in the summer and uber cold in the winter. This unit cover all my heating & cooling needs. I bought it in early august the hottest month here, plugged it in and with in minutes the room was 5 degrees cooler. I am totally impressed and extremely satisfied with this purchase. If you are looking for an amazing unit, this is it!

This customer recommends this product.
5.0 Star Rating: Outstanding
It does a great job in cooling the bedroom. However, it does not seem to reduce the humidity effectively while in the cooling mode.

from N.H.
This customer recommends this product.
5.0 Star Rating: Outstanding
Received the product last week. Have tried both the heat and the a/c. This was just what the doctor ordered. It works very well in my 14x60 ft. trailer. It is summer now but, when the winter comes I will be using the heating part of the product as a back-up for my furnace.

from Daytona Beach, FL
This customer recommends this product.
5.0 Star Rating: Outstanding
WOW! What a great unit. It works extremely well. It cools (and I do mean COOL) a 12X12 room in about 15 mins. I wouldn't recommend this unit for a bedroom or TV room though... It's pretty loud but, works GREAT.

from Denver, CO
This customer recommends this product.
5.0 Star Rating: Outstanding
The unit works amazingly well! I have it on the main level of my ranch style home and cools the open area of living room, kitchen, and dining room (1200 sp ft) very well. We are very happy with it and look forward to trying the heat setting this winter in our finished basement. The 4 settings are fantastic between fan, cool, heat and hi or low as well as the ionizer keeping the allergens down in the house. Would highly recommend to anyone. (Noise is a non-issue as all machines like this are noisy and just turn up the TV volume and you don't even notice it).
from Chicago, IL
This customer recommends this product.
5.0 Star Rating: Outstanding
I am a sewer and quilter. Neatness of my sewing space is not always the most important thing. Fabric tends to hold heat. With my new unit my room has been cooled and it is so much nicer to work in. In fact I can spend much more time sewing without getting heat exhaustion. Best purchase ever!

from Bothell, WA
This customer recommends this product.
5.0 Star Rating: Outstanding
I wish the hose were just a little bit longer, but that's a pretty minor issue. A/C cools nicely. Haven't had a chance to use the heat yet.

from Kingston, TN
This customer recommends this product.
5.0 Star Rating: Outstanding
The unit is performing almost as expected. The unit works fine except for switching from low to high for the air conditioner. I may have missed something and will review the directions once again. Maybe I missed something. Overall, I really like the unit.

from Las Vegas, NV
1.0 Star Rating: Poor
Took 3 hours to reach 86 from 98.

from Darien, CT
2.0 Star Rating: OK
Don't bother. Mine's been running for over 2 hours and floats between 81-83 (on A/C) in a well ventilated area. And it's load.

from Avondale, AZ
This customer recommends this product.
5.0 Star Rating: Outstanding
Bought this to cool off the garage in the summer. It works awesome! Doesn't take very long and it cools it down to a comfortable temp. Makes being in the garage a lot more bearable. Better than a swamp cooler because you don't have to hook up water and will still cool when it gets humid. Will have to wait until winter to try out the heat pump. Little too warm right now!

from Goldsboro NC
This customer recommends this product.
5.0 Star Rating: Outstanding
This product is portable, easy to install window vent, and cools like a champ. I have not received an electric bill yet but with the unit in automatic it seems to be very efficient.

from Sumner, WA
This customer recommends this product.
5.0 Star Rating: Outstanding
Unit works great for it's size. Drain would be better if not so close to the floor.

from Welaka, FL
This customer recommends this product.
5.0 Star Rating: Outstanding
The unit is fairly small and sleek and QUIET. Heat and air works great. I use this unit on our back porch that is enclosed and has soft vinyl windows. Cools very well. The only drawback is the window attachment. Could have been larger and slightly longer. Had to rig it on a piece of wood to fit in the window.

from Fort Worth, TX
This customer recommends this product.
4.0 Star Rating: Good
The good: I use the air conditioner in my upstairs bedroom. It's a flat roof 2 story, which isn't much fun in the TX heat. I run the unit only at night. It takes the temp from 79 to 72 in about 15 minutes. The not so good: The unit is about as loud as a hotel split system ac unit, and rattles my floor boards a bit (had to buy rubber caster stands to dull the rattle). It took some getting used to, particularly when the compressor kicks on after just the fan has been going. Overall: Thumbs up. It's made my bedroom livable again.

Need advice? More information?

Question:
Why did you buy this item?
Answer:
it,s portable
- Catalina C. on 06-19-2014
Answer:
also has heating, good product review, good price
- Meijing S. on 06-19-2014
Answer:
HVAC, portable, affordable, functionable.
- Tony W. on 07-01-2014
Question:
What is the maximum sq footage a 14000 btw can make comfortable? Not necessarily cold.
- RICHARD L. on 2014-03-28
Answer:
The maximum square footage a 14000 BTU can make comfortable is 525 square feet.
- CustomerServiceSTAFF on 2014-03-28

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