Risk-Free Holiday Shopping from Air & Water
Extended Holiday Return PolicyTo ensure your recipient will love your holiday gift, we're offering an easy, no hassle-return policy for holiday purchases. Items purchased from Air & Water, Inc. between November 15, 2013 and December 23, 2013 may be returned up to 60 days after your purchase. For example, if you were to purchase a unit on December 23, 2013, you would have until Feburary 23, 2014 to return the unit. Please note that products must be in resale condition. Please see our Return Policy for instructions on how to initiate a return.
Zero Restocking FeesTo make holiday gift giving even easier, we're even waiving our restocking fee for holiday purchases shipped with in the contiguous United States. We will waive the standard 15% restocking fee on returns made for most orders placed between November 15, 2013 and December 21, 2013.
Free Return Shipping on Select Products
Select products will also have the "Free Return Shipping" image. On these items, we're offering return shipping to the 48 contiguous states on orders placed between November 15, 2013 and December, 23, 2013. If you're not 100% satisfied with your purchase, contact our returns department and you'll get a free return label via email - your domestic shipping costs are prepaid.
Holiday 2013 Shipping Deadlines
Place your order by the following deadlines to ensure your gifts reach their destination by December 24th. Please note that the table below ONLY applies to in-stock items marked "IN STOCK - Ships today if ordered by 1:00 p.m. PST" or "Ships today for FREE if ordered by 1:00 p.m. PST".
The deadlines listed below do not apply if your item is a special order product, ships freight, ships from the manufacturer directly, is on backorder, has any availability message other other than those stated above or if you're shipping to an address outside the 48 contiguous U.S. states. To ensure delivery by December 24, we strongly suggest you call in your order before the deadlines shown below.
Have Questions? Contact Us!
If you have any questions about our policies, products or just need gift suggestions, feel free to contact us at 1-800-734-0405! We're open Monday - Friday 7am - 5pm this holiday season. We look forward to speaking with you!