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newair ai-100s

Quick and Easy Ways to Solve Your Ice Making Dilemma

So you've got a party planned and your ice maker is not making ice? What do you do when there is a last minute glitch? Below are some quick tips to get your ice maker back in operating condition.

1. Are You Connected?

Sometimes the quickest fix is also the simplest. Check the plug and make sure your electricity is working properly. If the unit is plugged in, check your circuit breaker. It's a basic thing, but it happens more often than you think. If the plug is overloaded it will trip the breaker. Once, you've established that it's not an electrical issue, you can check other matters.

2. What is the Water Level?

newair ai-100ss scooping ice

Each portable ice maker has a recommended water level. Make sure your ice maker meets it. Some units include a window that displays the water level. Others have a water level alert that lets you know when water levels are low. There is also a water sensor in the unit that tells the ice maker when to produce ice.

To check the sensor, open the lid to the ice maker. The water sensor is located under the lid in the back upper right hand corner. It may be concealed by the ice case.

To check it, reach toward the back of the ice maker, give the ice case a little nudge, pushing it back slightly so it's not tilted. You will see a little metal tab. If you touch the bottom of the sensor and don't feel water, then the water level is too low.

Adding water will rectify the situation and the machine will start producing the ice you need. If the water level is full and it's still not producing, then there could be another problem. There are more possible solutions below.

3. Is the Ice Bin Full?

If the unit is ready to go and the water level is as it should be, then the ice bin could be full. You may not have emptied the last batch completely. If this is the case, then empty it into a freezer or chest and the ice maker will produce more ice.

The average portable ice maker can produce about 28 lbs. of ice per day roughly 2.5 lbs. per hour every 15 minutes You could have reached the limit without knowing. Be sure you're utilizing the ice as you're making it before refilling the water tank and asking for more.

4. Adding Water

newair ai-100s interior

Don't add water to the ice maker when it's cycling. If you do, the machine doesn't recognize that it's being filled. Water isn't drawn through the hose, instead, it spreads throughout the machine and overflows the cavity. Let the ice maker finish a batch, empty the bin, and then add water. It's a methodical process and an efficient one that delivers results.

5. Don't Unplug During Use

Never unplug the ice maker in the middle of a cycle. Even if you plan to move it and plug it in again, it's better to wait for the cycle to finish. If you do this, you won't end up with the ice cubes you want, you'll end up with one large block of frozen ice instead. If you must unplug the unit and move it during production, then shut the unit off manually. This officially stops ice production.

6. Check the Parts

newair ai-100r open lid

If you've checked everything listed above and your ice maker does not make ice, then check the following parts to be sure they are in working order.

Ice Case: If the ice case is broken or cracked, the ice maker won't produce ice. In order for the ice to be transferred into the ice bin, the ice case must be able to function as it should. The ice case can break if the motor is moving too fast.

Hose: Check the hose. A cracked hose will disrupt the flow of water to the ice mold. It will also leak. The hoses are located in the back of the ice maker. Simply open the back panel and examine them carefully to see if the hose needs replacing.

Water Pump: If the water pump is out, water can't be transferred through the machine. If this is the case, you might hear a gurgling or grinding noise to indicate the part isn't working as it should.

Compressor: Check the compressor. The compressor pressurizes gases so the water can be frozen into ice. If the compressor is defective, then the part must be replaced before the ice maker will work. If the compressor is out, the ice maker will go through the typical ice making process without producing any ice.

If you suspect any of these parts are defective check your warranty to see if it's covered, if not, have a technician examine the ice maker to make the necessary repairs.

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