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Fanatical
Customer Service With Real Live Phone Operators
Offering unique hard to find products
along with fanatical customer service gives true value to your purchase.
We understand that customers have choices and demand honest and friendly
customer service during their shopping experience. With live customer
service personnel just a call away, we will not only get you a product that
adds value to your life, we will also make your shopping experience as pleasant
and secure as possible.
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CUSTOMER SATISFACTION
- Customer satisfaction is our focus and your expectation -- at
the end of the day our customers are all we have. Unlike
other online-stores that send your phone calls to voice-mail and do not
return e-mails, we have friendly sales persons available to answer
your order questions Monday through Friday 7:30 AM to 5:00 PM PST.
Moreover, we have a brick & Mortar location in Fountain Valley
CA, were you can pick your order up in person if you live
nearby.
PRIVACY
- We take customer privacy
seriously, customer information is never shared, sold, or leased
- NEVER! Moreover; by shopping with Air & Water you gain
the security 128 bit encrypted checkouts & in-house protected
servers. It is our promise that your personal information
is SAFE with Air & Water.
SHIPPING
- Most orders are shipped FedEx. Shipping is calculated during
the online order process first, so you know how
much the total cost will be before you input your credit card information.
Our online shipping quotes are for deliveries within the continental US only. For deliveries to Alaska, Hawaii, Canada, Puerto Rico, other US territories and some APO addresses the shipping charge will need to be calculated and adjusted. In these cases, you will receive a call or email from one of our representatives with an update prior to fulfilling your order.
RETURNS
- Fair & friendly customer service means returns are accepted.
You may return your purchase within 30 days of ordering BUT you
must first request a RMA number so that we can process the return.
Please make sure that the return item is in new condition and please
remember to contact us first for a RMA number prior to any product return.
SALES POLICY
- We cannot be responsible for the accuracy of product descriptions, images, or pricing of our product listings on 3rd party store fronts such as Amazon, eBay, BizRate, and Shopping.com.
QUALITY
- We strive to offer the highest quality merchandise. Most
of the items we offer are commercial quality air and water products
at the same discounted prices. We often stay away from new
fads or "as seen on TV" items that are often later proven worthless.
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For more
information about our customer service, please see some of our recent customer
valuations below. After you place an order, you will also get a chance to
evaluate our service.
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Customer: |
Frank, Carleton MI |
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Rating: |
Excellent |
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Comments: |
Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: We were glad to find a programmable thermostat for our
furnace/heat pump. We have not been able to find one of these in the
store. We ordered a heater from air n water and were very happy with
that purchase. The programmable timer was one of their advertisements
and we ordered it. This is a very ease company to deal with. Our orders
came in a timely manner. They were here the day they said it would be. I
would be happy to do business with this company again. |
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Customer: |
BETTY, RINGGOLD GA |
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Rating: |
Excellent |
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Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Dear air-n-water, This was the best purchase i have made this
year. My husband loves it .He loves staying up on the weekends making
wood crafts, and in the summer it gets to hot in the 10x12 ft area he
works in and the personnel cooler does the job. He loves it and so do i.
Thanks for having such a great product. thanks again MR.& Mrs. Jones
RINGGOLD GA |
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Customer: |
ELIZABETH, SAN DIEGO CA |
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Rating: |
Excellent |
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Comments: |
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I was happy all around. The ordering was easy, the product was
good quality and delivery was fast! Good company to deal with. |
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Customer: |
Larry, Bonne Terre MO |
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Rating: |
Good |
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Comments: |
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body: Heater was delivered quickly and in good condition. Would
definitly buy from them again. |
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Customer: |
Chris, Monroe GA |
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Rating: |
Excellent |
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Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: The product was ordered for overnight delivery but FedEx had
problems finding the address. It took a week to receive the package but
it wasn't anyone's fault at Air-n-Water. Actually, Air-N-Water called to
verify payment and helped me track the shipment. I would definitely buy
from them again! Good prices and Trustworthy People. |
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Customer: |
Allen, North Platte NE |
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Rating: |
Good |
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Comments: |
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: I am pleased with the merchandise and service that I received from
this company. |
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Customer: |
Kristen, Meriden CT |
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Rating: |
Good |
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Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: awesome product, however it did come with a different design than
advertised. |
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Customer: |
Therese, Virginia Beach VA |
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Rating: |
Excellent |
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Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Received order very quickly, TOP quality product. Were very happy
with it. Thanks! TL Virginia Beach VA |
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Customer: |
Irene, West New York NJ |
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Rating: |
Excellent |
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Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Good customer service. Smooth transaction. Product satisfaction. I
would buy from this vendor again. |
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Customer: |
Joann, East Meadow NY |
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Rating: |
Excellent |
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Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Wonderful personal customer service and delivery; great price,
very happy, looking forward to doing business again in future. |
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